Terms and conditions

§ 1. Definitions

1. Terms and Conditions - these Terms and Conditions, specifying the rules for concluding remote sales contracts via the Online Store, the rules for performing these contracts, the rights and obligations of the parties to the remote sales contract, and the complaint procedure. In terms of services provided electronically, the Terms and Conditions are the regulations referred to in Article 8 of the Act on the Provision of Electronic Services.
2. Client - a natural person with full legal capacity, a legal person, or an organizational unit without legal personality, which is granted legal capacity by law, who enters into a remote sales contract with the Seller.
3. Consumer - a natural person making a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
4. Individual Entrepreneur - a natural person entering into a remote sales contract directly related to their business activity, where the contract's content shows that it is not of a professional nature for that person, particularly concerning the business activity they conduct, as made available under the provisions of the Central Registration and Information on Business.
5. Entrepreneur - a natural person, legal entity, or organizational unit without legal personality, granted legal capacity by law, conducting business or professional activity in their own name.
6. Seller:
   LÀBAS Zuzanna Krasnodębska
   tel. 517 770 464,
   hello@labaseyewear.com,
   NIP 5272480198,
   REGON 365804218
7. Seller's Registered Address:
   Marszałkowska 115/338,
   00-102 Warsaw.
8. Online Store - the website operated by the Seller, available at the following electronic addresses: https://labaseyewear.com through which the Client can obtain information about the Product and its availability and purchase the Product or order a service.
9. Remote Sales Contract - a sales contract for the Product/a contract for the provision of Digital Services or Digital Content (if applicable), concluded via the Online Store.
10. Product - a movable item that the Client can purchase in the Online Store.
11. Digital Service - a service that allows the Consumer to:
    1. create, process, store, or access data in digital form;
    2. share data in digital form that has been transmitted or created by the Consumer or other users of this service;
    3. other forms of interaction using data.
12. Digital content - data created and delivered in digital form.
13. Online Store Privacy and Cookies Policy - a document that defines the detailed rules for processing personal data and the use of cookies. The privacy and cookies policy constitutes Appendix No. 3 to the Terms and Conditions and is available at https://labaseyewear.pl/pl/privacy-and-cookie-notice.html.
14. Durable medium - means a material or tool that allows the Client or Seller to store information addressed personally to them, in a way that enables future access to the information for a time appropriate to the purposes for which the information serves and allows for the reproduction of stored information in an unchanged form, in particular, email.
15. Electronic order form - an electronic procedure provided by the Seller for the Buyer to place an order.
16. Electronic return form - an electronic procedure provided by the Seller for the Buyer to make returns; available at https://labaseyewear.pl/pl/returns-open.html.
17. Electronic complaint form - an electronic procedure provided by the Seller for the Buyer to submit complaints; available at https://labaseyewear.pl/pl/rma-open.html.
18. Placing the order - the confirmation of the order by clicking the "Order and pay" button by the Client, treated as a binding declaration of intent to conclude a Remote Sales Contract with the Seller.
19. Account - a collection of data stored in the Online Store and in the Seller's IT system concerning a given Client and the orders placed by them and remote sales contracts concluded, through which the Client can place orders, as well as cancel or edit orders and conclude remote sales contracts in due time.
20. Service or product review - subjective statements and ratings given in the form of stars from 1 to 5.
21. Subscription order - an order automatically created as part of a Subscription.
22. Subscription - an electronic service that allows for the automatic creation of Subscription orders for specific Products, according to the frequency chosen by the Client, without the need to place separate orders until the Subscription ends.
23. Recurring payments - payments handled as part of the IdoPay payment service provided by the Operator and executed automatically in specified cycles, used to pay for Subscription Orders based on the consent given by the Buyer when starting the Subscription (standing order of the Cardholder).
24. Operator - IdoPayments sp. z o.o., headquartered at al. Piastów 30, 71-064 Szczecin, entered in the register of entrepreneurs maintained by the District Court Szczecin-Centrum in Szczecin, XIII Commercial Division of the National Court Register under No. 0000859711, NIP: 8522666251, REGON: 387039893, with a share capital of PLN 800,000.00. Delivery address: al. Piastów 30, 71-064 Szczecin, also referred to as: "IdoPayments", a national payment institution within the meaning of Article 2 point 16 of the Act of August 19, 2011, on payment services (Journal of Laws of 2020, item 794, as amended) [hereinafter: "UUP"].
25. Card – a payment card issued under Visa or Mastercard International systems, allowed under these systems' regulations for processing transactions without physical presence.

§ 2. General Provisions

1. Types and scope of services provided electronically:
   1. concluding online Sales Agreements - in the scope of Goods sold in the Online Store,
   2. rules for registering and using an Account within the Online Store,
   3. adding reviews, comments, and ratings - the Client can add a review or comment to their order,
   4. sending emails in which the Seller confirms receipt of the order, potential receipt of payment, and acceptance of the order for processing.
2. Using the Online Store is possible provided that the IT system used by the Client meets the following minimum technical requirements:
   1. current version of web browsers such as:
      • Firefox
      • Chrome
      • Microsoft Edge
   2. any program for viewing PDF files.
3. Content posted on the Online Store's pages, including descriptions of Goods and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
4. The Seller makes these Terms and Conditions along with Attachments available via a link posted on the main page before concluding a Remote Sales Agreement, during it, and after its completion. The Buyer may download it and print it out.
5. In order to ensure the security of the transmission of messages and data related to the provided services, the Online Store takes technical and organizational measures appropriate to the level of security of the provided services, in particular, measures to prevent unauthorized persons from obtaining and modifying personal data transmitted over the Internet.

§ 3. Orders

1. An order can be placed in the Online Store via an Account or by choosing the option to purchase without registration, in which case an internal account is created, based on which the Client can create an Account. The internal account is maintained until the data is removed from the system or the Account is blocked.
2. The purchase is made by completing the Electronic order form available on the Online Store pages. The selection of Goods to be ordered is made by adding them to the cart. The Electronic order form specifies, among other things, which Goods, at what price, and in what quantities the Client wishes to order to a location specified by them. The Client takes appropriate technical steps based on the displayed messages.
3. After the Client provides all necessary data, a summary of the order will be displayed. The order summary will include information about: the Seller's identification details, the subject of the order, the unit and total price of the ordered Goods, including delivery costs and other fees if applicable, the selected payment method, the chosen delivery method, delivery time, and costs.
4. If the subject of the contract is the provision of Digital Content or Digital Services that are not stored on a physical medium or services provided electronically or remotely - the Consumer expresses the following consent in an additional checkbox required to place an order and located on the Electronic order form: "I consent to the provision of digital content that is not stored on a physical medium or to the commencement of the service before the expiration of 14 days from the conclusion of the contract and I acknowledge the loss of the right to withdraw from the contract." The Seller will confirm receipt of the aforementioned consent by email.
5. To place an Order, it is necessary to provide personal data marked as mandatory in the Electronic order form, accept the content of the Terms and Conditions, and send the order by pressing the "Order and Pay" button.
   1. The submission of the Electronic order form by the Client constitutes a binding declaration of intent to conclude a Remote Sales Agreement, in accordance with the content of these Terms and Conditions.
   2. The Remote Sales Agreement is considered concluded when the Seller accepts the Electronic order form, confirmed by the display of a message to the Buyer confirming the acceptance of the order and providing its number.
   3. After concluding the Remote Sales Agreement, the Client receives, via email, a confirmation of the order placed, including: confirmation of the order's acceptance and final confirmation of all essential elements of the Order, as well as the general terms of the concluded Remote Sales Agreement (Online Store Terms and Conditions along with Attachments No. 1 and 2), the Seller's details, the Seller's responsibility for the quality of the service, information on post-sale services provided by the Seller, and instructions on how to withdraw from the contract and the consequences of doing so. Instructions on how to withdraw from the contract and the consequences are contained in Attachment No. 1.
   4. Until the Seller begins processing the order:
      1. The Client may change their order using the technical solution available on the Electronic order form page by going through the entire order process again. The change of order is made by placing a new one, which replaces the previously placed one. If the Client has already made a payment, it will be applied to the new order, and in the case of overpayment, it will be refunded to the bank account from which the payment was made.
      2. The Client can cancel their order by selecting the "cancel order" option available on the Electronic order form page.
   5. If the Client cancels the order, the Seller will refund the payment received within 3 business days. The refund will be made using the same payment method the Client used.
   6. The order processing time is from 1 to 10 business days, starting from the date of the contract's conclusion.

§ 4. Payment

1. The Online Store offers the possibility of making payments in the form of prepayments. The option of payment with a deferred payment deadline is possible in situations individually agreed upon with the Seller.
2. Payments for goods can be made in the manner selected at the time of placing the order on the Electronic order form.
3. Currently available payment methods in the form of prepayments in the Online Store are available at https://labaseyewear.pl/pl/payments.html.

§ 5. Delivery

1. On the Electronic order form, the Customer selects the method of delivery by marking the selection made.
2. In the event that the Customer does not collect the Goods, resulting in the return of the Goods to the Seller - the Seller may withdraw from the sales agreement after previously calling the Customer in an email provided during the purchasing process to fulfill the agreement. Withdrawal from the agreement occurs by submitting a statement to the Customer in the form of an email.
3. In the situation indicated in point 2, the Seller is obliged to promptly return the payment received from the Customer for the Goods purchased by the Customer.
4. Currently available delivery methods in the Online Store are available at https://labaseyewear.pl/pl/delivery.html.

§ 6. Withdrawal from the Agreement - Electronic Return Form

1. A consumer who has concluded a distance sales agreement may withdraw from it within 14 days without giving any reason. In the case of withdrawal from a distance sales agreement - the agreement is considered not concluded.
2. The right to withdraw from the agreement on the terms specified in paragraphs 6 and 7 of this Regulation also applies to individual entrepreneurs. Where the term Consumer is used in paragraphs 6 and 7 of this Regulation, it is also understood to include individual entrepreneurs.
3. In the case of withdrawal from the agreement - the Consumer bears only the direct costs of returning the Goods.
4. The Consumer's statement must unambiguously express his intention to withdraw from the agreement; in particular, the Consumer may:
   1. use the electronic return form available on the Online Store's website: https://labaseyewear.pl/pl/returns-open.html.
   2. withdraw from the agreement using the withdrawal form, which is Appendix No. 2 - by sending it to the address of the Seller's registered office.
   3. The Seller will promptly confirm in a Durable medium the receipt of the statement of withdrawal from the agreement submitted in the manner indicated in points 1 and 2.
5. To keep the deadline, it is sufficient to send the statement before its expiration.
6. The period for withdrawal from the agreement begins:
   1. for the agreement in the performance of which the Seller delivers the item, being obliged to transfer its ownership - from the moment of taking possession of the Goods by the Consumer or by a third party indicated by him other than the carrier, and in the case of an agreement that:
      1. covers several items delivered separately, in batches or in parts - from the moment of taking possession of the last item, batch, or part;
      2. involves the regular delivery of items for a specified period - from the moment of taking possession of the first item;
   2. for other agreements - from the day of concluding the agreement.
7. The form of the statement of withdrawal from the agreement (Appendix No. 2 to this Regulation) and the information regarding the exercise of the right of withdrawal from the agreement (Appendix No. 1 to this Regulation) are provided in electronic form.
8. In the event of withdrawal from the agreement for the provision of digital content or digital services, the Seller may prevent the Consumer from further using the digital content or digital service, in particular by preventing the Consumer from accessing the digital content or digital service.
9. In the event of withdrawal from the Agreement for the provision of digital content or digital services, the Consumer is obliged to cease using this digital content or digital service and to make it unavailable to third parties.
10. The right to withdraw from the distance sales agreement does not apply to agreements indicated in Article 38 of the Act of May 30, 2014 (Journal of Laws of 2019, item 134) on consumer rights, including agreements:
    1. for the provision of services for which the Consumer is obliged to pay a price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who has been informed before the start of the performance that upon completion of the performance by the Seller, he will lose the right to withdraw from the agreement and has acknowledged this.
    2. in which the price or remuneration depends on fluctuations in the financial market that the entrepreneur cannot control, and which may occur before the expiration of the deadline for withdrawal from the agreement;
    3. for the provision of an unprefabricated item produced according to the specifications of the Consumer or serving to satisfy his individualized needs;
    4. for the provision of an item delivered in a sealed package, which cannot be returned after the package has been opened for health protection or hygiene reasons, if the package has been opened after delivery;
    5. for the provision of audio or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery;
    6. for the provision of digital content not supplied on a tangible medium for which the Consumer is obliged to pay a price, if the Seller has commenced the performance with the express and prior consent of the Consumer, who has been informed before the start of the performance that upon completion of the performance by the Seller, he will lose the right to withdraw from the agreement and has acknowledged this;
    7. for which the subject is a perishable item or has a short shelf life, and where the subject of the service is items that, due to their nature, are inseparably mixed with other items after delivery;
    8. for the provision of newspapers, periodicals, or magazines, except for subscription agreements;
    9. concluded by means of a public auction;
    10. for the provision of accommodation services other than for residential purposes, transportation of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the agreement specifies the day or period of service delivery;
    11. for which the subject of the service is alcoholic beverages, the price of which was agreed upon upon the conclusion of the sales agreement, and whose delivery may occur only after 30 days and whose value depends on fluctuations in the market that the entrepreneur cannot control;

§ 7. Consequences of Withdrawal from the Agreement

1. The Seller shall return all payments made by the Consumer, including delivery costs corresponding to the cheapest delivery method offered by the Seller, within 14 days from the date of receiving the declaration of withdrawal from the Sales Agreement.
   1. The refund will be made using the same payment method used by the Consumer.
   2. If the Consumer, in order to exercise the right of withdrawal, uses the Electronic Return Form, the funds will be returned by the selected method and to the bank account provided by the Consumer.
   3. If the Seller has not proposed to collect the Goods from the Consumer, they may withhold the refund of the payments received from the Consumer until the Goods are returned or the Consumer provides proof of sending them back, depending on which event occurs first.
2. The Seller may offer to collect the item from the Consumer. However, if the Seller has not made such an offer, the Consumer should return the item to the Seller (or to a person authorized by the Seller to collect it) without delay, but no later than 14 days from the day of withdrawal from the contract. To meet the deadline, it is sufficient to send the item before its expiry. The Goods that the Consumer returns should be sent to the address of the Seller's registered office.
3. The Consumer is responsible for the reduction in value of the Goods resulting from their use in a manner exceeding what is necessary to establish the character, features, and functioning of the Goods.
4. The Consumer may not withdraw from the contract if the Digital Content or Digital Service is provided in exchange for payment, and the lack of conformity of the Digital Content or Digital Service with the contract is insignificant.
5. The Seller may demand the return of the tangible medium on which the Digital Content was provided within 14 days from the date of receiving the Consumer's declaration of withdrawal from the contract. The Consumer returns the medium immediately and at the Seller's expense.
6. The Seller is obliged to refund the price only for the part corresponding to the Digital Content or Digital Service that is non-compliant with the contract and for the Digital Content or Digital Service that has not been delivered due to withdrawal from the contract.

§ 8. Complaint

1. A complaint regarding the defect of the Goods or non-compliance of the Goods with the concluded Distance Sales Agreement may be submitted:
   1. via the Electronic Complaint Form;
   2. in writing to the address of the Seller's registered office or by e-mail to help@labaseyewear.com.
2. The complaint must specify the defect that the Buyer believes the Goods have, the demands against the Seller, and if possible - document the said defect and provide proof of purchase of the Goods in the Online Store. The Seller is obliged to respond to the complaint within 14 days from the date of its receipt. If no response is provided within the aforementioned period, the complaint is deemed accepted. The Seller communicates the response to the complaint to the Buyer in writing or on a Durable Medium.
3. The steps that the Buyer must take to submit a complaint, including how to deliver the complained Goods to the Seller, are indicated at each stage in the Electronic Complaint Form.
4. If the Seller acknowledges the complaint as justified: the costs of replacement, repair, including the cost of shipping related to the complaint of the Goods shall be borne by the Seller.
5. The Seller is responsible to the Consumer, as well as to the individual Entrepreneur, for the lack of conformity of the Goods with the Distance Sales Agreement under the terms arising from the Act of May 30, 2014, on consumer rights.
   1. The Seller is liable for the lack of conformity of the Goods with the Distance Sales Agreement existing at the time of delivery and disclosed within two years from that moment, unless the shelf life of the Goods for use, specified by the Seller, is longer.
   2. The Seller shall repair or replace the Goods within 14 days from the date of acknowledging the complaint. The costs of repair or replacement, including in particular the costs of postage, transport, labor, and materials, shall be borne by the Seller.
   3. The Consumer makes the Goods subject to repair or replacement available to the Seller. The Seller collects the Goods at their own expense.
6. The Seller is obliged to deliver Goods free from defects and is liable to the Entrepreneur for defects in the purchased Goods under the terms specified in the Civil Code.
7. The delivery of Digital Content or Digital Services to the Consumer or individual Entrepreneur takes place under the terms arising from the Act of May 30, 2014, on consumer rights.
   1. Digital Content is deemed delivered at the moment when the Digital Content or the means allowing access to the Digital Content or downloading the Digital Content has been made available to the Consumer or to the physical or virtual device chosen by the Consumer for this purpose, or when the Consumer or such device has gained access to it.
   2. A Digital Service is deemed delivered when the Consumer or the physical or virtual device that the Consumer has independently chosen for this purpose has gained access to it.
   3. The Seller brings the Digital Content or Digital Service into conformity with the contract within 21 days from the moment the Seller has been informed by the Consumer about the lack of conformity with the contract, and without undue inconvenience to the Consumer, taking into account their nature and purpose for which they are used. The costs of bringing the Digital Content or Digital Service into conformity with the Agreement shall be borne by the Seller.

§ 9. Reviews

1. A review regarding the order service or a review regarding the Goods can be placed during a visit to the Online Store by clicking on the interface located next to the Goods or by clicking on the link placed in the email. Adding a Review is voluntary and free of charge. In one order, the Client has the opportunity to add the aforementioned Review only once.
2. As part of the aforementioned Review, the Client may give a rating in the form of stars from 1 to 5 and add a verbal statement limited to 65535 verbal characters.
3. Ratings are stored and publicly presented on the Online Store's website, as well as on the websites https://zaufaneopinie.idosell.com and https://trustedreviews.idosell.com.
4. The Seller verifies the Reviews using the email address that was used in the purchase process of the given Goods. A Review that is placed by a person using the email address that was used in the purchase process is marked on the Store's website with the comment "review confirmed by purchase". Any other Review is marked as "review not confirmed by purchase".
5. The Seller may publish Reviews regarding a given Goods from other of its Online Stores.
6. The Seller does not change Reviews in terms of content or awarded stars.
7. The Buyer solely and independently bears responsibility for the statement made in the Review. The Seller is entitled to remove Reviews based on the provisions of law and these Regulations.
8. It is inadmissible to post content containing false, misleading, vulgar, aggressive, offensive, or obviously considered contrary to good manners. It is also inadmissible to post content of an unlawful nature, violating the rights of third parties, or constituting an act of unfair competition.
9. The Client undertakes not to place content that contains links to external websites that are promotional or advertising in nature or contain personal data of third parties.
10. At the Client's explicit request, the content of the Review may be hidden from other Store users, but the awarded rating in the form of stars is included in the overall rating of the Store and the Goods.

§ 10. Intellectual property

1. The Client declares that he has no rights, including copyright or related rights to the Reviews and statements posted by him, apart from the right to use the Online Store in the manner specified in the Regulations. The Client is not entitled to any recording, duplication, sharing, publishing, or distributing of the content unless such entitlement arises from the provisions of law or the Regulations.
2. The Client is not entitled to interfere with the content, in particular, he is not entitled to interfere with the content, structure, form, graphics, mechanism of operation, or other elements of the Online Store.
3. By posting Reviews in the Online Store, which constitute works within the meaning of the Act of 4.2.1994 on copyright and related rights, the Client grants the Seller a non-exclusive, free, and unlimited time and territorial license to use these works, along with the right to grant sublicenses, which includes public availability of the work in such a way that everyone can access it at a time and place of their choosing (Internet). The license is granted in relation to all fields of exploitation known at the time of granting it, in particular to the following fields of exploitation:
   1. in the scope of recording and duplicating the work by any technique - in particular by printing, reprographic, magnetic recording, digital techniques, i.e., using any techniques on any audiovisual or visual medium, in particular on audiovisual disks, CDs, computer disks, in the multimedia network, including the Internet and related online services, as well as duplication, recording, use on the Internet, advertising, and duplication of the record in electronic form in computer memory and in internal and external networks,
   2. using all or parts or any elements of the work with the possibility of making modifications resulting from the nature of the given Internet medium - in all publications, in particular online, digital, in newsletters and information, independently or in conjunction with other works or fragments of works; using in whole or in part for promotional and advertising purposes, in particular in the form of audiovisual, audio, media advertising.
   3. in the scope of trading the original or copies on which the work has been recorded - putting into circulation, lending, renting the original or copies,
   4. in the scope of distributing the work in a manner other than specified above - public performance, presentation, display, reproduction, and broadcasting and rebroadcasting, as well as publicly making the work available in such a way that everyone can access it at a time and place of their choosing,
   5. using the works for promotional and marketing purposes;
4. The deletion of the Account by the Client or the Reviews in accordance with Chapter 9 point 8 does not affect the validity of the above license.

§ 11. Rules of sale in subscription model

1. The electronic service in the form of a Subscription may be provided by the Seller to the Buyer.
2. Using the Subscription allows for the cyclic delivery of selected Goods at intervals specified by the Client, without the need to place subsequent orders until the end of the Subscription. Payment for the Subscription is made only using the mechanism of Recurring Payments and only through one Card.
3. Unlinking the Card from the Subscription results in the termination of the Subscription.
4. Transactions within the framework of Recurring Payments will only be executed after prior registration of the Cardholder in the Operator's service (or the entity through which the Operator handles Transactions). Registration will aim to verify that the Client requesting the Recurring Payment is the authorized holder of the Card that will be charged. Before registering the Card on the transaction page, the Client is obliged to consent to regular charges by activating the Recurring Payments service. The consent is stored in the Operator's service.
5. The Buyer creates a Subscription by selecting this form of purchase in the Electronic order form. Confirmation of the creation of the Subscription is sent immediately to the Buyer's email address provided when making the first Subscription order.
6. The Client manages the Subscription through the Account according to the available options.
7. The Subscription is made for an indefinite period.
8. The Client may terminate the Subscription at any time. Terminating the Subscription by the Client is equivalent to withdrawing consent for further charges within the framework of Recurring Payments. In this situation, the next Subscription Order will not be created. If the Subscription termination occurs after the date specified in the email mentioned in point 11, the current Subscription Order will be fulfilled as the last one.
   a). Termination of the Subscription occurs by the Buyer selecting the "End subscription" option in the settings of the given Subscription, which are available after the Client logs in from his Account.
   b). The Buyer can also terminate the Subscription by emailing the store's support at no-reply@idosell.com.
9. The Seller has the right to terminate the Subscription, informing the Buyer in the form of an email or by phone contact with at least a 7-day notice. In this situation, the funds from the Card will not be collected, and further Subscription Orders will not be created.
10. The Seller is entitled to change the prices of the Goods during the Subscription period, which the Buyer is informed about in the email correspondence referred to in point 11.
11. The Seller sends the Buyer an email about the creation of the Subscription Order, stating its subject, quantity, price (including any price change if applicable), execution date, and the date of planned funds withdrawal from the Card - no later than 3 days before withdrawing the funds from the Card. Furthermore, the Seller informs the Buyer about the possibility of terminating the Subscription, including a link leading to the settings that allow terminating the Subscription from the Client's Account, and the date until which this will be effective. In the event of terminating the Subscription after the date indicated in the email, the termination will take effect for subsequent Subscription Orders. This means that the Subscription will be terminated, but the current Subscription Order will be fulfilled as the last one.
12. If the attempt to charge the Card fails, the Client will be informed by email about the inability to collect the payment. Possible reasons for the inability to collect payment include: insufficient funds on the Card, expiration of the Card, or technical issues.
13. The expiration of the Card linked to the Subscription or the inability to authorize the payment order for other reasons results in the termination of the Subscription.
14. The Subscription Order will be fulfilled only after successfully withdrawing funds from the Card.
15. Termination of the Subscription results in the immediate dissolution of the sales contract for the Goods.

§ 12. Final provisions

1. These Terms of Use are effective from June 14, 2023.
2. In the event of a change or annulment of any provisions of these Terms by a competent authority or court, the remaining provisions remain in force and bind the Seller and the Customer.
3. The Seller reserves the right to change these Terms. Any agreements made before the new Terms come into effect are executed based on the Terms that were in effect at the time the agreement was made.
4. The law applicable to the resolution of any disputes related to the Terms is Polish law. These disputes will be resolved by the competent local common court. A Customer who is a Consumer may also use out-of-court methods of resolving complaints and pursuing claims. All information regarding out-of-court methods of resolving complaints and pursuing claims can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. We also inform you that the indicated proceedings are voluntary and both parties must consent to them.
5. According to the Regulation of the European Parliament and the Council (EU) No. 524/2013 of May 21, 2013, we inform you that at the address http://ec.europa.eu/consumers/odr an online platform for resolving disputes between consumers and entrepreneurs at the EU level (ODR platform) is available. The ODR platform is a website with a comprehensive service point for consumers and entrepreneurs seeking out-of-court resolution of disputes related to contractual obligations arising from online sales agreements or service provision agreements.

§ 13. Attachment 1 - Information on exercising the right of withdrawal from the contract

1. The right to withdraw from the contract on the terms below is granted to the Consumer and the individual Entrepreneur.
   You have the right to withdraw from this agreement within 14 days without giving any reason. The deadline for withdrawal from the contract expires after 14 days:
   1. in the case of a sales agreement from the day you took possession of the item or when a third party, other than the carrier and indicated by you, took possession of the item;
   2. in the case of an agreement obliging to transfer ownership of multiple items, which are delivered separately from the day you took possession of the last item or when a third party, other than the carrier and indicated by you, took possession of the last item;
   3. in the case of an agreement obliging to transfer ownership of items delivered in batches or in parts from the day you took possession of the last batch or part or when a third party, other than the carrier and indicated by you, took possession of the last batch or part;
   4. in the case of agreements for the regular delivery of items for a specified period from the day you took possession of the first item or when a third party, other than the carrier and indicated by you, took possession of the first item;
   5. in the case of agreements whose subject is the delivery of services or digital content that is not delivered on a tangible medium - from the day of concluding the agreement.
2. To exercise your right of withdrawal from the contract, you must inform us, i.e.: MK GROUP Marcin Krasnodębski, Igańska 20, 04-087 Warsaw, tel. 517 770 464, no-reply@idosell.com of your decision to withdraw from this agreement by means of an unequivocal statement (for example, a letter sent by mail, fax, or electronic mail).
3. You may use the template for the withdrawal form; however, this is not mandatory.
4. You may also complete the Electronic Return Form available on the Online Store's website: https://labaseyewear.pl/pl/returns-open.html. If you choose this option, we will promptly send you confirmation of receipt of the information about the withdrawal from the agreement on a durable medium.
5. To keep the deadline for withdrawing from the contract, it is enough to send us information regarding the exercise of your right of withdrawal before the withdrawal deadline expires.
6. In the event of withdrawal from this agreement, we will refund all payments received from you, including the costs of delivering the item (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard method of delivery offered by us), promptly, and in any case not later than 14 days from the day we were informed of your decision to exercise the right of withdrawal from this agreement. We will make the refund using the same payment methods that you used in the original transaction, unless you have expressly agreed to another solution.
7. In the case of agreements obliging to transfer ownership of items for which we have not proposed the collection of the Goods in the event of withdrawal from the agreement - we may withhold the refund until we receive the item or until we receive evidence of its return, depending on which event occurs first.
8. Please return the item to: LÀBAS, ul. Marszałkowska 115/338, 00-102 Warsaw promptly, and in any case not later than 14 days from the day you informed us of your withdrawal from this agreement. The deadline is met if you send the item back before the 14-day period expires. You will have to bear the direct costs of returning the item.
9. Due to the weight and dimensions of the Goods, in the case of withdrawal from the agreement - returning the Goods may involve higher costs than regular mail. If you wish to use courier services, it may be necessary to send the shipment on a pallet, which is more expensive than regular postal shipping.

§ 14. Attachment 2 - Sample withdrawal form